Court-User Survey Results - FY08

Our performance was rated in the following areas (click on the question to review specific results, both statewide and local):

Question	5 Excellent	4 More Than Adequate	3 Adequate	2 Less Than Adequate	1 Inadequate	Not Applicable
1) The courthouse was easy to find.
2) Parking was easy.
3) I easily found the courtroom or office I needed.
4) I felt safe in the courthouse.
5) Security officers treated me with courtesy and respect.
6) The forms I needed were easy to understand.
7) The court met my needs for disability assistance.

Question	5 Excellent	4 More Than Adequate	3 Adequate	2 Less Than Adequate	1 Inadequate	Not Applicable
8) The court tries to remove language barriers.
9) The court�s web site was useful.
10) The court�s hours made it easy to do my business.
11) I finished my court business in a reasonable time.
12) Court staff paid attention to my needs.
13) I was treated with courtesy and respect.
14) I am satisfied with my experience at the courthouse.

Question	5 Excellent	4 More Than Adequate	3 Adequate	2 Less Than Adequate	1 Inadequate	Not Applicable
15) I understood what happened in my case.
16) I know what I should do next in my case.
17) The judge, commissioner, referee, or mediator listened to all sides.
18) The judge, commissioner, referee, or mediator had the information s/he needed.
19) The hearing was fair.
20) Both sides at the hearing were treated the same.
21) The outcome in my case was favorable to me.