Utah State Courts
Utah State Courts - Court Performance Measures

2006-2011 Access and Fairness Response Comparison

  1. The courthouse was easy to find.
  2. Parking was easy.
  3. I easily found the courtroom or office I needed.
  4. I felt safe in the courthouse.
  5. Security officers treated me with courtesy and respect.
  6. The forms I needed were easy to understand.
  7. The court met my needs for disability assistance.
  8. The court tries to remove language barriers.
  9. The court's web site was useful.
  10. The court's hours made it easy to do my business.
  11. I finished my court business in a reasonable time.
  12. Court staff paid attention to my needs.
  13. I was treated with courtesy and respect.
  14. I am satisfied with my experience at the courthouse.
  15. I understood what happened in my case.
  16. I know what I should do next in my case.
  17. The judge, commissioner, referee, or mediator listened to all sides.
  18. The judge, commissioner, referee, or mediator had the information s/he needed.
  19. The hearing was fair.
  20. Both sides at the hearing were treated the same.

2006-2011 Background Response Comparison

  1. The outcome in my case was favorable to me.
  2. What was most helpful during your visit today?
    Because this question called for a freeform response, statistics are not reported.
  3. What was most frustrating during your visit today?
    Because this question called for a freeform response, statistics are not reported.
  4. What court did you come to today?
  5. I am a?
  6. Are you represented by a lawyer?
  7. What did you do at the courthouse today?
  8. What type of case brought you to the courthouse today?
  9. Who did you see today?
  10. How often are you in this courthouse?
  11. How do you identify yourself?
  12. What is your gender?
  13. What is your primary language?
Why Access and Fairness in the Courts is Important
A fair decision under the law is the cornerstone of the Utah courts. Fairness is just a word if the people cannot access their courts. The Judicial Council remains committed to achieving both access and fairness, and measuring progress towards those goals through the opinions of the people who use the courts.

The Access and Fairness Survey is conducted annually in each district courthouse in the state for one full court day. All court "customers" are asked to take the survey as they leave the courthouse. A customer includes attorneys, litigants and their families and friends, witnesses, victims, social service agency staff, jurors, paralegals and other law office staff, and law enforcement. Not included in the customer category are court staff, court security officers and anyone else who works for the court or in the courthouse.