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Court-User Survey Results - FY08


Our performance was rated in the following areas (click on the question to review specific results, both statewide and local):

Question 5
Excellent
4
More Than Adequate
3
Adequate
2
Less Than Adequate
1
Inadequate

Not Applicable
1) The courthouse was easy to find.
2) Parking was easy.
3) I easily found the courtroom or office I needed.
4) I felt safe in the courthouse.
5) Security officers treated me with courtesy and respect.
6) The forms I needed were easy to understand.
7) The court met my needs for disability assistance.
Question 5
Excellent
4
More Than Adequate
3
Adequate
2
Less Than Adequate
1
Inadequate

Not Applicable
8) The court tries to remove language barriers.
9) The courtís web site was useful.
10) The courtís hours made it easy to do my business.
11) I finished my court business in a reasonable time.
12) Court staff paid attention to my needs.
13) I was treated with courtesy and respect.
14) I am satisfied with my experience at the courthouse.
Question 5
Excellent
4
More Than Adequate
3
Adequate
2
Less Than Adequate
1
Inadequate

Not Applicable
15) I understood what happened in my case.
16) I know what I should do next in my case.
17) The judge, commissioner, referee, or mediator listened to all sides.
18) The judge, commissioner, referee, or mediator had the information s/he needed.
19) The hearing was fair.
20) Both sides at the hearing were treated the same.
21) The outcome in my case was favorable to me. Yes No  

22) What was most helpful during your visit today?


23) What was most frustrating during your visit today?


24) What court did you come to today?
District Court Supreme Court
Juvenile Court Court of Appeals
Justice Court Donít know


25) I am a?
Plaintiff or Petitioner Lawyer representing a party
Defendant or Respondent Law enforcement or probation officer
Witness DCFS Caseworker
Juror or potential juror Family member or friend
Mediator Other (Please list):


26) Are you represented by a lawyer?
Yes No Not Applicable


27) What did you do at the courthouse today?
Search or obtain court records Attend a hearing or trial
File papers Attend a mediation
Make a payment Other (Please list):
Get information  


28) What type of case brought you to the courthouse today?
Domestic (Divorce, Child custody, visitation or support) Other Civil
Probate (Wills, Guardianship, Name Change) Criminal
Small Claims Juvenile
Protective order, child protective order or stalking injunction Traffic
  Other (Please list):


29) Who did you see today?
Judge Clerk
Court Commissioner Probation Officer
Referee Other (Please list):
Mediator  


30) How often are you in this courthouse?
First time Several times a year
Once a year or less Regularly


31) How do you identify yourself?
American Indian or Alaska Native Native Hawaiian or Pacific Islander
Asian White
Black or African American More than One Race
Hispanic or Latino Other (Please list):


32) What is your gender?
Male Female


33) What is your primary language?
English Other (Please list):
Spanish  

Page Last Modified: 2/9/2011
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